Yesterday I reported about the
cancellation of Marriott Cairo hotel reservations for elderly Jews of Egyptian origin. (see also:
here) Several readers asked for more details.
I asked you to write to Marriott hotels and some of you did. In response, many of you received, as I did, a standard letter that Marriott had prepared, insisting that they had made satisfactory arrangements with the group and claiming that Marriott hotels have a policy of "zero-tolerance of discrimination." A part of one such message was posted as a comment
here. These letters are all marked "confidential" and those who post them in a public venue do so on their own responsibility. The messages originate from various Marriott organization addresses.
The information that we have does not seem to support the claims of the Marriott chain.
Levana Zamir, a spokesperson for the group, has sent emails from their Egyptian travel agent, 5 Continents Travel, insisting that the reservations at Marriott had been canceled irrevocably. The first email stated that the agent was going to meet with the Marriott sales agent and if that did not resolve the problem, he promised to complain about the cancellation to the Egyptian Ministry of Tourism. A second message informed Ms Zamir that the cancellation was final. There was no mention of the results, if any, of the complaint to the Ministry of Tourism. We have also received a copy of the spreadsheet that was sent to the group by the travel agent. They are now trying to obtain a refund. Zamir pointed out that different Marriott personnel gave different versions of the incident to different people evidently. For example, the
Jerusalem Post article I cited previously noted:
A Marriott Cairo employee said there was no reservation for the group, and that he knew nothing other than what was published in the media.
Notwithstanding that statement, the message that I received bore the name and address of the manager of the Marriott Cairo, Ulrich Huth, who acknowledged that in fact the reservations had been canceled. However, he claimed that Marriott had found other accommodations for the visitors. In the light of the material supplied by Levana Zamir, who is not in Egypt, that claim appears to be at variance with the facts. I have apprised Marriott personnel of the materials supplied by Levana Zamir, but I have not as yet received any response.
Everyone can draw their own conclusions. Based on what we know, it seems that Marriott thought it expedient to succumb to shameful political agitation, or was forced to do so, and it seems they made the problem worse with their e-mail statement.
For those who want to pursue the matter, in addition to the contact information I provided previously, the manager of the Marriott Cairo is:
Ulrich Huth
General Manager
Cairo Marriott Hotel & Omar Khayyam Casino
16, Saray El Gezira St, P.O. Box 33
Zamalek, Cairo 11211
Egypt
Tel: +20-(0)2-2739 4640
Fax: +20-(0)2-2735 5584
ulrich.huth@marriott.com
His e-mail message was sent from:
"MHRS, Cairo Egypt GM"
Additionally, he copied:
"Guest Experience Supervisor" GuestExperienceSupervisor@marriott.com;
"MHRS, Cairo Egypt Exec.Sec." mhrs.caieg.exec.sec@marriotthotels.com
Ami Isseroff
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Replies: 1 Comment
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Elizabeth Hodgens, Friday, June 13th
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